How to become an it support officer in Australia
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
Pay and growth are for the wider ict support technicians group, which is as fine as the data goes. The all-jobs median is $1,852 a week. Jobs in the ict support technicians group are projected to grow 17.4% between May 2025 and May 2035, faster than the 13.3% projected for all jobs. Projections are indicative, not forecasts, and JSA says they don't yet reflect generative AI.
What the job involves
- Determines software and hardware requirements to provide solutions to problems.
- Responds to queries on software and hardware problems.
- Installs and downloads appropriate software.
- Adapts existing programs to meet users' requirements.
- Ensures efficient use of applications and equipment.
- Implements computer networks, designs and maintains websites.
How to get there
What it usually takes. A diploma or advanced diploma. This is the skill level Jobs and Skills Australia gives the ict support technicians group, and some roles differ.
What people in the job have. Highest qualification held: 45% a degree or higher, 17% a diploma, 14% a Certificate III or IV.
Many jobs also need registration, a licence or a specific accredited course. Check the professional body or regulator before you choose.
Courses that can lead here
Estimate your ATAR and this page shows the gap to each course. Your marks stay on your device.
Victoria20 matches
VTAC lowest selection ranks, December 2025 offer round.
Diplomas and other ways in
Information Technology (UniLink) - Diploma · Swinburne, Hawthorn45.40Showing 4 of 20 matches. Search every course.
NSW and ACT28 matches
UAC lowest selection ranks, December Round 2, 2025-26 admissions.
Diplomas and other ways in
Diploma of Information Technology/Bachelor of Business Information Systems · Wollongong49.95 Diploma of Information Technology/Bachelor of Computer Science · Wollongong49.95 Diploma of Information Technology/Bachelor of Information Technology · Wollongong49.95 Diploma in Information Technology · Newcastle50.65Showing 4 of 28 matches. Search every course.
Queensland38 matches
QTAC course pages, ATAR/Selection Rank profile for semester 1, 2026.
Diplomas and other ways in
Diploma in Information Technology/Bachelor of Information Technology · QUT, Kelvin Grove/Gardens Point60.40 Diploma in Information Technology/Bachelor of Games and Interactive Environments · QUT, Kelvin Grove/Gardens Point62.10 Diploma in Information Technology · QUT, Kelvin Grove66.05Showing 4 of 38 matches. Search every course.
Western Australia0 matches
TISC Course Search: lowest ATAR offered for 2026 entry and guaranteed offer ATARs.
No match in TISC's list. Some courses, medicine especially, don't publish a cutoff or use their own admissions.
Matched on course names, 86 across four admissions centres. A lowest selection rank includes adjustment points and moves every year. Check prerequisites and whether the course is accredited for this job.
Does it fit your interests?
Strongest interest areas for this kind of work: Conventional, Realistic, Investigative.
From O*NET ratings for "Computer User Support Specialists", the closest US occupation in JSA's correspondence (a good match). US ratings are a guide to Australian jobs, not a measurement of them.
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Share your storyJob data: © Commonwealth of Australia, Jobs and Skills Australia occupation profiles, February 2026 and Employment Projections, May 2025 to May 2035 (Victoria University), CC BY 4.0. Jobs and Skills Australia, ANZSCO 2013 Version 1.2 to O*NET-SOC 2019 Taxonomy correspondence.
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. Curve ATAR has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.